US Inbound & Outbound Call Center Services
Going the extra mile starts by assembling the right team. Our professional agents are hand-picked and receive the most advanced training in the industry, including ongoing coaching through an industry-best 12:1 agent-to-supervisor ratio.
Our customers are never a commodity. We’ve built our brand based on quality service, not a cheap price.
What this means to you:
- Lower costs per sale
- High conversion rates
- Higher quality sales with longer lifecycles
- Lower cancellation rates
- Consistently higher customer satisfaction scores
We go above and beyond the call of duty.
In today’s competitive landscape, addressing your customers’ exact needs is vital – or they go elsewhere. That’s why we’re much more than a call center. We’re a partner that’s wholly focused on your success.
Our teams are immersed in every step of the process, including recruiting the right employee profiles, training extensively in the specifics of your customer needs, and managing the results to ensure quality and accountability.
We’ve served our clients this way and have delivered on our promises for more than five decades.
DialAmerica was recently named 2018 Clutch Global Leader for Call Center Outsourcing
