HEALTHCARE ENROLLMENT CALL CENTER OUTSOURCING

Healthcare Call Center Enrollment Solutions

We understand. Attracting new existing members is critical to your success. And as your trusted healthcare multichannel contact center, we’ll deliver the innovative solutions and customized prospective member support you need to increase your membership.

Since 2003, we’ve added thousands of new members to more than 25% of the top health plans across the country. Our CMS compliant, HIPAA-compliant, accurate and cost-effective processes and comprehensive operations are proven to protect your brand. All while licensed agents guide members through pre-enrollment and enrollment programs, skillfully providing benefits explanations, application assistance and telephonic enrollment.

Services for Medicare, Medicaid, Individual, and commercial health plans include:

• Benefits explanation
• Correct plan determination
• Formulary or drug coverage questions
• Pharmacy/provider look-up
• Information requests
• Lead generation
• Appointment setting for field salespeople
• Licensed Agent Telephonic Enrollment (Telesales)
• Telephonic enrollment
• Broker enrollment calls
• Plan change requests
• Disenrollment requests