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Member & Provider Health Plan Solutions

 

DialAmerica helps develop customized strategies resulting in increases in STAR ratings, retention and customer experience, all while reducing costs.

We have spent a tremendous amount of time making contact center services a winning solution for health plans. Our experts can meet with you and develop a results-oriented program that is focused on a full-service member and provider solution.

DialAmerica. The healthy choice for health plans, hospital systems, and wellness organizations across the country.

Services Include:

  • Comprehensive Member and Provider support
  • Benefits explanation
  • Coverage Questions
  • Application status
  • Premium billing support
  • ANOC support
  • Check re-issues
  • Pre-certification
  • Prior authorization
  • Pharmacy support
  • Multifaceted claims support
  • Member eligibility support for providers