Expert sales campaign management
We founded DialAmerica more than half a century ago on the notion that the telephone was an effective and efficient marketing channel — a way that prominently features revenue generation strategies that deliver success. Today, our full-service call center company provides sales and marketing experience, driven by an expert campaign management process from start to finish.
What this means is we provide the leadership to design and execute campaigns based on your business goals, and we fine tune our inbound call center services to make success a reality.
Our Inbound Call Center processes:
- Ability to modify and execute campaigns on the fly, based on real-time accurate reporting
- Results-driven agent training—we don’t teach script reading, we promote the skills of active listening and customer rapport building
- Effective sales scripting, using persuasive and personalized techniques that offer a human touch to engage customers
- Quality hiring practices, finding you a higher caliber of agents
- In-campaign supervision and management—we believe results are something you can manage with proper oversight, that’s why we boast an industry low 12:1 agent-to-supervisor ratio
- ThinSourcing client model, allows us to maintain a nearly transparent bond with your brand, and a deeper engagement level with your customer
- Data driven program execution—our programs are based on advanced reporting, highly customizable and rapidly accessible; read below for more information on our data management processes
Seamless data management
The best data is only useful if it’s managed properly. That’s why we use data to help us drive your business goals, and analyze results regularly to find areas where we can make adjustments for improvement. This is a very important benefit of our ThinSourcing business model, where being able to read trends and quickly execute on them can make all the difference in your results.
Unparalleled consulting services
Experience breeds success. Our call center company offers in-depth knowledge across a large majority of industry categories, which positions us to serve as problem solvers in multiple facets of your sales and marketing programs. In our more than 50 years of service, there are very few challenges we haven’t faced. We’ll utilize our inbound call center services and experience in sales campaign management to help you overcome roadblocks and guide your business to higher results.