Home » Coaching: the Key to Contact Center Success in a Post COVID World

Contact Center professionals understand that coaching is one of the fundamental components to success. COVID-19 may have changed where and how agents work, but it hasn’t changed the fact that a Contact Center is only as good as its front line agents.

Our whitepaper dives into coaching and employee engagement as it was before COVID-19 and best practices in a social distancing or work-from-home environment.

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