Recent Posts
How to Improve Call Center ROI & Employee Engagement with Positivity
Is your workplace environment impacting your bottom line? You might think your call center is performing well, but customer engagement could still be falling short. Happiness in the workplace plays a huge role in [...]
Thinsourcing: A New Way for Businesses to Operate
Learn more about the strengths and weakness of traditional outsourcing and insourcing relationships. Dive into the the principles of ThinSourcing as a business concept and how it can increase profits for all business types. [...]
Enhancing Call Center Efficiency and Profitability with FlexForce
The need to provide exceptional customer service is at the core of every business, and the dedicated call centers that provide that service are caretakers of your company’s image. You want to ensure your [...]
Coaching: the Key to Contact Center Success in a Post COVID World
Contact Center professionals understand that coaching is one of the fundamental components to success. COVID-19 may have changed where and how agents work, but it hasn’t changed the fact that a Contact Center is [...]