MAHWAH, N.J. (October 20, 2014) – DialAmerica, one of the nation’s largest teleservices companies, announced today that Christopher Conway has been promoted from Chief Financial Officer to President and Chief Operating Officer. Arthur Conway has assumed the title of Chairman and Chief Executive Officer.
In his new position, Chris is responsible for overseeing the day-to-day operations of DialAmerica and accelerating its growth path. He becomes the third generation of Conways leading the company that was founded by his grandfather, William J. Conway, in 1957.
“This promotion recognizes Chris’ achievements, as well as his clear understanding of today’s business environment,” said Art Conway. “While I am honored to have led DialAmerica for many years now and proud of our industry leadership, I feel this is the right moment to pass on the responsibility of overseeing the company.”
Chris began his career at DialAmerica in 1993 and has worked across the organization to fully understand all aspects of the business. His positions have included Account Executive, Director of Client Services for the Member Service Division and head of the Inbound and Interactive Services Division, which grew 300 percent under his leadership. He became a Vice President in 2002, a Senior Vice President in 2008, Chief Technology Officer in 2009 and Executive Vice President, Chief Financial Officer in 2010.
“This is an exciting time for DialAmerica as our industry continues to evolve through advancing technologies and consumer empowerment via social media,” added Chris Conway. “I look forward to leading and working with our talented team as we expand our offerings and implement smart strategies to help our clients effectively navigate the marketplace.”
One of the nation’s largest privately held teleservices companies, DialAmerica provides customized, cost-effective customer acquisition and customer service contact center solutions. Started in 1957, the company was named one of the ‘Top 50 Teleservices Agencies for 2013’ by TMC; ranking second in outbound U.S. domestic teleservices and fourth in inbound U.S. domestic services. DialAmerica’s contact center agents conduct more than 300,000 customer interactions, per day, for a diverse portfolio of clients in multiple industry sectors, including consumer products, communications, energy, financial services, food services, fundraising, healthcare, leisure, pharmaceutical, technology and travel, among others. Headquartered in Mahwah, N.J., DialAmerica’s network of U.S.-based contact centers spans 21 locations across 13 states. To learn more about DialAmerica, visit www.dialamerica.com.