MAHWAH, N.J. – May 4, 2015 – DialAmerica, one of the nation’s largest privately held teleservices companies, is a 2015 CUSTOMER / TMC Top 50 Teleservices Agency. The firm ranked third in both domestic inbound and outbound teleservices, fifth in global aggregate, and tenth in interactive minutes.
The annual TMC ranking recognizes the ‘Top 50’ large-size teleservices agencies from around the world based on agency size and annual call volume over the previous 12 months.
“DialAmerica has had another tremendous year – we have increased business, expanded multiple call centers and are continuing to grow,” said John Redinger, Senior Vice President of Sales and Marketing, DialAmerica. “We are excited to once again be recognized as a top leader in the industry by TMC and CUSTOMER.”
DialAmerica offers a full range of inbound and outbound contact center services in industries including healthcare, business-to-business, and consumer products. Headquartered in Mahwah, N.J., DialAmerica has 21 domestic contact centers located across the U.S.
“The editors of CUSTOMER have ranked DialAmerica as a Top 50 Teleservices Agency because they were able to document through verification letters from their telecommunications carriers that they are one of the largest outsourced call center providers in the industry,” said Rich Tehrani, CEO, TMC. “This ranking is truly the benchmark for choosing large-size, large-capacity teleservices agencies.”
The Top 50 Teleservices Agencies Inbound, Outbound and Interactive rankings are publishedonline and in the April 2015 issue of CUSTOMER magazine
One of the nation’s largest privately held teleservices companies, DialAmerica provides customized, cost-effective customer acquisition and customer service contact center solutions. Started in 1957, the company was named one of the ‘Top 50 Teleservices Agencies for 2014’ by TMC. DialAmerica’s contact center agents conduct more than 300,000 customer interactions, per day, for a diverse portfolio of clients in multiple industry sectors, including, healthcare, consumer products, communications, energy, financial services, food services, fundraising, leisure, pharmaceutical, technology, travel, among others. Headquartered in Mahwah, N.J., DialAmerica’s network of U.S.-based contact centers spans 21 locations across 13 states. To learn more about DialAmerica, visit www.dialamerica.com.