Recent Posts

6 Advantages of Choosing a Domestic Call Center

In today’s global economy, where your call center is located—onshore versus offshore—may not be your top consideration. But it should be. It’s become increasingly clear that the benefits of choosing a call center that’s closer [...]

3 Important Call Center Metrics to Focus On

Considering a new call center campaign for your healthcare business? Here are two telling statistics* that should make you stop and take notice: More than 90% of all customer interactions happen over the phone. But… Nearly [...]

3 Reasons to Outsource Variable Call Center Agents

In the never-ending quest to achieve a favorable balance between customer satisfaction and profitability, the call center can be one of your company’s most influential tools. Your call center agents serve as ambassadors for your [...]