Finding new leads is an ongoing challenge all B2B businesses face but your solution may be just a phone call away. Literally. Odds are pretty good that your lead generation activities fell short of your [...]
Most people have hung up on a telemarketer at one point in their lives--if you haven’t you probably know someone who has. Don’t blame telemarketing. There was probably a good reason for the hang up: [...]
In today’s global economy, where your call center is located—onshore versus offshore—may not be your top consideration. But it should be. It’s become increasingly clear that the benefits of choosing a call center that’s closer [...]
Considering a new call center campaign for your healthcare business? Here are two telling statistics* that should make you stop and take notice: More than 90% of all customer interactions happen over the phone. But… Nearly [...]
In the never-ending quest to achieve a favorable balance between customer satisfaction and profitability, the call center can be one of your company’s most influential tools. Your call center agents serve as ambassadors for your [...]
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