DialAmerica DialAmerica offers domestic call center services for a variety of industries that align with your business needs for customer acquisition and retention.
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Phone: 201.258.2040

DialAmerica Blog

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Recent Posts

Here's what we're talking about:

  1. 3 Important Healthcare Call Center Metrics to Focus On

    Considering a new call center campaign for your healthcare business? Here are two telling statistics* that should make you stop and take notice:   More than 90% of all customer interactions happen over the phone. But… Nearly 90% of customers are dissatisfied with their phone…

  2. 4 Reasons Call Center Training Leads to Better ROI

    There's one thing we can all agree on: We want more sales- and loyalty-inspiring conversations with our customers. After all, more communication is always a good thing from a sales standpoint…if it's done right. The downside is that hiring enough qualified people to share the load and be the…

  3. 6 Advantages to Choosing a Domestic Call Center

    In today’s global economy, where your call center is located—onshore versus offshore—may not be your top consideration. But it should be. It’s become increasingly clear that the benefits of choosing a call center that’s closer to home can impact your company, your brand, and your business on…

  4. Your Journey to Call Center Success with 7 Steps for Making Happy Customers

    A successful call center is not built around one individual component, but rather around consistent processes, strong culture and talented agents that join forces to perform exceptionally for the customer. Effective knowledge management across all customer touch points allows your business to…

  5. Why a Quality Over Quantity Approach Works for Call Center Lead Gen

    You might be a sales rockstar, but flooding your sales pipeline with low-quality leads will forever defeat efficiency and rob your business of valuable "selling time." Time and again, our clients here at DialAmerica are seeking ways to make their lead generation processes more effective and more…

  6. Call Center Compliance Keys Your Business Should Know

    Yet another business has learned the hard way--a reported $61 million lesson--that call center compliance is something you should not be taking lightly in 2017. Reports list DISH Network as the latest, and possibly largest in a line of settlements that have nearly doubled since updates to…

  7. Outbound Call Center Services: Why You Should Choose the New Telemarketing

    Most people have hung up on a telemarketer at one point in their lives--if you haven’t you probably know someone who has. Don’t blame telemarketing. There was probably a good reason for the hang up: the caller wasn’t making a connection. Let’s look at how telemarketing has changed, and at ways…

  8. 3 Reasons Call Center Services Can Improve Your B2B Lead Generation

    Finding new leads is an ongoing challenge all B2B businesses face but your solution may be just a phone call away. Literally. Odds are pretty good that your lead generation activities fell short of your expectations last year. It's easy to say because it continues to top the list of challenges for…

  9. Why Call Center Agent Training Can Jump-Start Your Brand

    If there was a step you could take to ensure your business engages more customers every day, wouldn't you do it? There is one important step that is often overlooked. We're talking about your business's Call Center Agent Training, and how that training can dramatically improve your brand's ability…

  10. 3 Steps That Should Form Your Customer Engagement Strategy

    Regardless of what you sell or to whom you sell it, all businesses have a common goal that's universally shared: a positive customer experience. You want happy customers. Happy customers come back for more. Happy customers tell their friends about their positive experiences. Great customer…

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