Recent Posts
3 Reasons Call Center Services Can Improve Your B2B Lead Generation
Finding new leads is an ongoing challenge all B2B businesses face but your solution may be just a phone call away. Literally. Odds are pretty good that your lead generation activities fell short of your [...]
Outbound Call Center Services: Why You Should Choose the New Telemarketing
Most people have hung up on a telemarketer at one point in their lives--if you haven’t you probably know someone who has. Don’t blame telemarketing. There was probably a good reason for the hang up: [...]
6 Advantages of Choosing a Domestic Call Center
In today’s global economy, where your call center is located—onshore versus offshore—may not be your top consideration. But it should be. It’s become increasingly clear that the benefits of choosing a call center that’s closer [...]
3 Important Call Center Metrics to Focus On
Considering a new call center campaign for your healthcare business? Here are two telling statistics* that should make you stop and take notice: More than 90% of all customer interactions happen over the phone. But… Nearly [...]
3 Reasons to Outsource Variable Call Center Agents
In the never-ending quest to achieve a favorable balance between customer satisfaction and profitability, the call center can be one of your company’s most influential tools. Your call center agents serve as ambassadors for your [...]