Publishing Call Center Outsourcing
In more than half a decade of providing call center services for publishers, we have processes in place to help you generate highly renewable new acquisition subscriptions. Our list of highly responsive customers will help give you an influx of new subscribers.
Consumer retention campaigns designed to engage
We offer a complete range of services, including the option of in-house billing and phone append services. Your customers will feel confident because we operate as a virtual extension of your team and you will feel confident with our quality orders. And at the end, you receive a check from us instead of an invoice.
Effectively manage your existing B2B subscriber base
Our experienced call center renewal teams specialize in helping businesses acquire new subscriptions, retain the ones they have, as well as conduct quality requalifications. Agents are uniquely trained in dialog building activities focused on both gaining the engagement and loyalty of subscribers as well as meeting your key initiatives.
Other services include:
- Consumer and trade magazine subscriptions and renewals
- Technical, professional and academic journals
- Newsletters
- Directories and books
- Lead generation
- Billing services
- Collection prompting
- Market surveys
- Data collection for opinion research
- Product use and satisfaction studies
- Newspapers
- Pilot and test projects
- Database cleansing, enhancement and development
- Telephone number look-up for residential or business lists
Industries
We’re a partner that’s wholly focused on your success. Our teams are immersed in every step of the process, including recruiting the right employee profiles, training extensively in the specifics of your customer needs, and managing the results to ensure quality and accountability.