Energy Sales & Service Call Center Outsourcing
We specialize in providing results-oriented programs for residential, small-to-medium businesses and C&I and Demand response campaigns. Using our extensive energy contact center experience we can present both public and corporate prospects with compelling offers tailored to their needs. We respond to customer concerns and reply to their inquiries, using your brand voice.
In addition to customer acquisition, our contact center specialists implement customer care strategies for retention in a dynamic sector. With every interaction, we build the brand loyalty that is the key to expanding your presence.
Our unique ThinSourcing approach is different from outsourcing or insourcing in that it allows us to integrate seamlessly with your brand. Agents are given in-depth training into your business and its services, and they become an extension of your voice.
We put all of our know-how and brand leadership into other service offerings, including:
The assurance of compliance-free campaigns
Compliance is a sacred word with us. Regulations are frequently changing, to the degree it’s difficult to stay up-to-date. Our experienced compliance team stays ahead of the game by monitoring changing regulations, mitigating risks and helping guide your business practices.
Our compliance team also provides all staff and agents with frequent updates on important compliance information through training and testing. Your brand is in safe hands.
We’re a partner that’s wholly focused on your success. Our teams are immersed in every step of the process, including recruiting the right employee profiles, training extensively in the specifics of your customer needs, and managing the results to ensure quality and accountability.