Telecommunications Call Center Outsourcing
Regardless of your business type, large or small, we’ll custom create a sales and service program that’s catered to your strengths and which allows us to fill in any areas needing support. All our programs are customized, flexible and scalable.
We’ve provided turnkey call center services for a vast majority of the communications, telecom and media sales and services, including:
Training and support for agent success
We have the unique ability to not only explain the technical features of your telephone, cable and Internet services, but to also establish a trusted rapport with the customer that leads to deeper dialog and more engaged conversations.
Our agents reflect your business philosophy during every interaction – whether that involves setting an appointment, explaining bundle discounts or handling a technical call.
We employ savvy salespeople who undergo extensive training in the various skills of selling, which includes empathy. They listen and uncover customer needs, and then suggest products that meet those specific needs. They relay benefits to the consumer or business client, employing cross-sell and upselling techniques whenever appropriate.
Additionally, our contact centers offer bilingual live agent support capabilities in order to service your customers in their preferred language.
We’re a partner that’s wholly focused on your success. Our teams are immersed in every step of the process, including recruiting the right employee profiles, training extensively in the specifics of your customer needs, and managing the results to ensure quality and accountability.