Training and support for agent success
We have the unique ability to not only explain the technical features of your telephone, cable and Internet services, but to also establish a trusted rapport with the customer that leads to deeper dialog and more engaged conversations.
Our agents reflect your business philosophy during every interaction – whether that involves setting an appointment, explaining bundle discounts or handling a technical call.
We employ savvy salespeople who undergo extensive training in the various skills of selling, which includes empathy. They listen and uncover customer needs, and then suggest products that meet those specific needs. They relay benefits to the consumer or business client, employing cross-sell and upselling techniques whenever appropriate.
Additionally, our contact centers offer bilingual live agent support capabilities in order to service your customers in their preferred language.