DialAmerica, headquartered in Mahwah, New Jersey, is one of the nation's largest privately owned dedicated domestic call center companies. We've been around since 1957 -- plenty of time to learn what works best for our clients.
Our employees work on behalf of our clients every day, making millions of calls — and millions of dollars in transactions. Today’s top brands partner with us over and over again because of three unwavering principles that drive us:
We are passionate about what we do
Many of us started out working the phones and we love being on the front line. Every customer is different — it’s something we’ve learned, respected, and thrive on. In today’s market, there’s no room for error. So we push ourselves to outperform. It’s who we are. It’s in our DNA.
Our people go beyond the call
We are 100% committed to having the very best people engaged in every aspect of what we do. From hiring to training, to analysis and insight, the people of DialAmerica know how to connect with you and your customers. In this business, you’re only as good as your people. Ours, fortunately, are outstanding.
There’s no room for mediocrity
Our reputation was built on providing a superior product at a fair price. And despite today’s competitive pressures, we refuse to treat our business like a commodity. We take the responsibility of representing our clients very seriously. We see your brands and products as valued assets, not commodities to be left in the hands of the cheapest vendor.
The bottom line: We truly invest ourselves in you and your success. We treat your customers and your brand the same way you do – with the care and respect they deserve. And we refuse to stop short of success, no matter what it takes. It’s a different way of doing business in today’s challenging environment, but don’t worry, you’ll get used to it.
Choose a call center service provider that’s an extension of your team. Contact us today.