Thinsourcing: A Cost-Effective Call Center Solution
Arthur W. Conway, Chairman
Mr. Conway joined the company in 1976 as Vice President and Chief Financial Officer. In 1991, he was elected to President and Chief Executive Officer and in 2014 he assumed the role of Chairman. Under Mr. Conway's leadership, DialAmerica experienced steady growth, becoming one of the nation's largest privately held call center organizations.
Mr. Conway served as a member of the Direct Marketing Association's Board of Directors. As a board member, he was active in the area of legislation and the only call center leader selected to participate in the Federal Trade Commission's panel on the proposed Telemarketing Sales Rule regulations.
Mr. Conway earned his bachelor's degree in mathematics from Lafayette College and his master's degree in business administration from Columbia University.
Christopher W. Conway, President and Chief Executive Officer
Mr. Conway joined DialAmerica in 1993 and became President and Chief Operating Officer in 2014, after more than two decades of service with the company. In addition to overseeing the strategies and operations of the company, all lines of business report to Mr. Conway.
During his tenure at DialAmerica, Mr. Conway has worked across the organization. He began his career in the Business Process Management Department and in 1997 he became an Account Executive in the Financial Services Division, managing one of DialAmerica's largest clients. A year later, Mr. Conway became Director of Client Services for Membership Services.
In 2000, Mr. Conway assumed responsibility for the Inbound & Interactive Services Division and focused on client base diversification. In 2002, Mr. Conway was promoted to Vice President and in 2008 he was appointed Senior Vice President. He became Executive Vice President and Chief Financial Officer in 2010.
Mr. Conway earned his bachelor's degree in mathematics from Cornell University.
Mary Conway, Executive Vice President
Ms. Conway leads the marketing and communications functions and is directing new strategic efforts for each division. She joined the company in 1976 as a branch office assistant. In 1980, Ms. Conway moved into corporate sales and subsequently into an operations role in 1985. She assumed an Account Executive role in 1987 in the Publishers Services Division.
In 1992, Ms. Conway became Assistant Director of the Publishers Services Division, then division manager and was then named Vice President in 1994. Ms. Conway assumed additional responsibilities in 1998, including managing the Consumer Communications, Financial Services as well as the Energy Services Division.
John Redinger, Senior Vice President, Sales & Marketing
Mr. Redinger joined the company in 1985. As Senior Vice President of Sales & Marketing he leads the new business development team. He is also the creative force behind DialAmerica's marketing campaigns.
Previously, Mr. Redinger managed various sales offices and was responsible for developing and leading DialAmerica's Consumer Communications Division as vice president. Mr. Redinger has managed programs for a range of leading companies such as Verizon, AOL and AT&T. He is a member of the Professional Association of Customer Engagement and the Direct Marketing Association.
Mr. Redinger earned his bachelor's degree in business administration from Ohio University.
Gerhard Lindenmayer, Chief Information Security Officer
Mr. Lindenmayer joined DialAmerica in 1983 as a Senior Programmer/Analyst in the mainframe software development area. He also held programmer positions in both UNIX and PC software development areas.
In 2003, Mr. Lindenmayer became responsible for IT planning and security. Mr. Lindenmayer is currently the Information Security Officer for DialAmerica, maintaining the highest level of data security, while sustaining DialAmerica's impeccable compliance record.
He received his bachelor's degree in business management from Saint Peter's College. Prior to joining DialAmerica he worked for Volkswagen of America as a senior analyst, Technical Services.