DialAmerica DialAmerica offers domestic call center services for a variety of industries that align with your business needs for customer acquisition and retention.
960 Macarthur Blvd Mahwah NJ 07495
Phone: 201.258.2040

The best and brightest in the business

MANAGEMENT

You won't find a management team that has more call center expertise than the top guns at DialAmerica. These smart, seasoned professionals are among the industry's most well-respected voices. They have hands on experience in every aspect of the business and will eagerly put their expertise to work for you.

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Meet our Management Team

 

Christopher W. Conway, President and Chief Executive Officer

Mr. Conway joined DialAmerica in 1993 and became President and Chief Operating Officer in 2014, after more than two decades of service with the company. In addition to overseeing the strategies and operations of the company, all lines of business report to Mr. Conway.

During his tenure at DialAmerica, Mr. Conway has worked across the organization. He began his career in the Business Process Management Department and in 1997 he became an Account Executive in the Financial Services Division, managing one of DialAmerica's largest clients. A year later, Mr. Conway became Director of Client Services for Membership Services.

In 2000, Mr. Conway assumed responsibility for the Inbound & Interactive Services Division and focused on client base diversification. In 2002, Mr. Conway was promoted to Vice President and in 2008 he was appointed Senior Vice President. He became Executive Vice President and Chief Financial Officer in 2010.

Mr. Conway earned his bachelor's degree in mathematics from Cornell University.

 

Thomas Conway, Executive Vice President & Chief of Contact Center Operations

Mr. Conway joined DialAmerica in 2002 and oversaw the team that developed Axis, DialAmerica’s employee management system.  This industry leading system has unified the recruiting, training, performance, forecasting, quality assurance, scheduling, and work force optimization for DialAmerica. 

In 2011, Mr. Conway was named Chief Information Officer.  He worked with the IT leaders to strengthen DialAmerica’s security and overall technical infrastructure to deliver maximum uptime and flexibility.  In 2015, Mr. Conway moved into call center operations and was appointed Chief of Contact Center Operations in late 2016. 

Mr. Conway regularly travels around the country to ensure that each DialAmerica call center is adhering to the corporate values. 

Mr. Conway received his BS in Economics from Cornell University. 

 

John Redinger, Chief Marketing Officer

Mr. Redinger joined the company in 1985. As Chief Marketing Officer he leads the new business development team. He is also the creative force behind DialAmerica's marketing campaigns.

Previously, Mr. Redinger managed various sales offices and was responsible for developing and leading DialAmerica's Consumer Communications Division as vice president. Mr. Redinger has managed programs for a range of leading companies such as Verizon, AOL and AT&T. He is a member of the Professional Association of Customer Engagement and the Direct Marketing Association.

Mr. Redinger earned his bachelor's degree in business administration from Ohio University.

 

Lissa Love, Chief Client Officer

Ms. Love joined DialAmerica in 1990. Starting her career in account management, she understands what it takes to provide exceptional service and has expertise in a variety of industries including Healthcare, Financial Services, Consumer Marketing and Membership Services. 

As Chief Client Officer, she leads her team in managing all aspects of a program including strategy development, resource deployment and performance metric assessment and all aspects of client relations. 

Lissa received her BS in Marketing from Rutgers University.

 

Michael Bardwell, Chief Information Officer

Mr. Bardwell began his career with DialAmerica working as an agent in 1993.  Over the next 18 months, Mr. Bardwell served the company in various positions, such as Sales Floor Supervisor, Shift Manager, Training Coordinator and Program Manager.  In 1994 Mr. Bardwell moved into his first IT position and shortly after assumed responsibility for all technology-related systems on the inbound side of DialAmerica. 

Today, he oversees a staff of technicians, programmers and system administrators which maintain all ACD, IVR, Application Development, Database Administration, Reporting and Telecommunication functions 24/7/365 across multiple facilities. 

Mr. Bardwell holds several industry certifications as well as a bachelor’s degree from the University of Georgia.

 

Gerhard Lindenmayer, Chief Information Security Officer

Mr. Lindenmayer joined DialAmerica in 1983 as a Senior Programmer/Analyst in the mainframe software development area. He also held programmer positions in both UNIX and PC software development areas.

In 2003, Mr. Lindenmayer became responsible for IT planning and security. Mr. Lindenmayer is currently the Information Security Officer for DialAmerica, maintaining the highest level of data security, while sustaining DialAmerica's impeccable compliance record.

He received his bachelor's degree in business management from Saint Peter's College. Prior to joining DialAmerica he worked for Volkswagen of America as a senior analyst, Technical Services.

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Find out how DialAmerica can partner with your organization. Contact us now.

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