DialAmerica DialAmerica offers domestic call center services for a variety of industries that align with your business needs for customer acquisition and retention.
960 Macarthur Blvd Mahwah NJ 07495
Phone: 201.258.2040

About Us

DialAmerica, headquartered in Mahwah, New Jersey, is one of the nation's largest privately owned dedicated domestic call center companies. We've been around since 1957 -- plenty of time to learn what works best for our clients.

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At DialAmerica, we bring more than 50 years of expertise in providing call center outsourcing services to our clients. We offer a full range of B2B and B2C services. Our persuasive, well-spoken sales and customer service agents work with seasoned managers on your behalf in 19 state-of-the-art U.S. call centers.

What is DialAmerica?

Our call center outsourcing services are designed to exceed client expectations. And they do. We make 100 million calls a year, averaging 100,000 phone hours a week. Our goal is to provide the best contact center experiences, as we establish a human connection with current and potential customers.

We deliver call center solutions that lead to the highest conversion rates in the industry and the best customer satisfaction scores. Our customer service outsourcing provides innovative business and marketing solutions for maximum profitability. We train skilled sales teams to perform at a higher level, supporting optimal revenue generation that benefits your bottom line.

What do our creative call center solutions offer? A legacy of success. World-class people. The finest facilities. A full service offering. Results that can't be beaten.

"Our Vision, Mission, and Values define what we value as an organization and what we're striving to achieve." Chris Conway, President and CEO of DialAmerica

Our Vision, Mission, and Values

Our Vision

We are the most trusted partner in delivering outstanding experiences. We elevate interactions to relationships through personal connections that achieve the greatest success for employees, clients, customers, and communities.

DialAmerica is different than other organizations as we provide exceptional results by focusing on the human aspects of our interactions.


Our Mission

Our Mission statements encompass the Four Key Pillars of our Business. These statements highlight the differences that human connections can make in an increasingly automated world.

They are:

Employees

We develop leaders of tomorrow by investing in them today.

Clients

We provide a meaningful brand impression with every connection.

Customers

We deliver empathetic and effective customer experiences.

Communities

We impact our communities through a culture of caring.

 


Our Values

These values create the groundwork for how we operate. They create a framework for aligning our decisions across all facets of our business.

  • Accountability
  • Innovation
  • Integrity
  • Passion
  • Respect
  • Teamwork

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We've always recognized that our success depends on our people.

And our new Vision, Mission, and Values support the cultivation of our people in order to achieve success for our employees, clients, customers, and communities.

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Choose a call center service provider that’s an extension of your team. Contact us today.

Contact Us