At DialAmerica, we bring more than 50 years of expertise in providing call center outsourcing services to our clients. We offer a full range of B2B and B2C services. Our persuasive, well-spoken sales and customer service agents work with seasoned managers on your behalf in 19 state-of-the-art U.S. call centers.
What is DialAmerica?
Our call center outsourcing services are designed to exceed client expectations. And they do. We make 100 million calls a year, averaging 100,000 phone hours a week. Our goal is to provide the best contact center experiences, as we establish a human connection with current and potential customers.
We deliver call center solutions that lead to the highest conversion rates in the industry and the best customer satisfaction scores. Our customer service outsourcing provides innovative business and marketing solutions for maximum profitability. We train skilled sales teams to perform at a higher level, supporting optimal revenue generation that benefits your bottom line.
What do our creative call center solutions offer? A legacy of success. World-class people. The finest facilities. A full service offering. Results that can't be beaten.
"Our Vision, Mission, and Values define what we value as an organization and what we're striving to achieve." Chris Conway, President and CEO of DialAmerica
Our Vision, Mission, and Values
We are the most trusted partner in delivering outstanding experiences. We elevate interactions to relationships through personal connections that achieve the greatest success for employees, clients, customers, and communities.
DialAmerica is different than other organizations as we provide exceptional results by focusing on the human aspects of our interactions.
Our Mission statements encompass the Four Key Pillars of our Business. These statements highlight the differences that human connections can make in an increasingly automated world.
We develop leaders of tomorrow by investing in them today.
We provide a meaningful brand impression with every connection.
We deliver empathetic and effective customer experiences.
We impact our communities through a culture of caring.
These values create the groundwork for how we operate. They create a framework for aligning our decisions across all facets of our business.
We've always recognized that our success depends on our people.
And our new Vision, Mission, and Values support the cultivation of our people in order to achieve success for our employees, clients, customers, and communities.