HEALTHCARE CONTACT CENTER
DialAmerica’s innovative Healthcare Solutions provide customized programs for client success. As a healthcare contact center, we support carriers with our
proven processes and comprehensive operations. We can guide members through pre-enrollment and enrollment programs, and then provide them with superior customer care.
Our agents are specially trained to manage open enrollments and other contact center services for health insurance companies. Prospective members receive information from
friendly agents who model your business philosophies. With comprehensive knowledge of plan features, our agents provide responsive services ranging from benefit explanations
to application assistance.
Our completely U.S.-based facilities serve members and customers on behalf of medical and health insurance organizations. Our pre-enrollment provider services include:
Correct plan determination
Drug coverage questions
Appointment setting for field salesperson
Seminar and community meeting registration
Income subsidy level validation
Our teams handle more than 100 million interactions annually with the flexibility that a dynamic sector demands. Backed by advanced technology and inbound/outbound capabilities,
our agents manage requests in a streamlined, compliant manner, providing consistently positive customer experiences.
Quality Healthcare Lead Generation
We are a recognized leader in healthcare lead generation for insurance providers, medical companies, insurance agents, and pharmaceutical companies.
Carriers benefit from our extensive health insurance contact center capabilities to provide cost-effective member acquisition solutions. With over 50 years of experience,
our Healthcare Solutions expertise can also provide healthcare telemarketing and member retention strategies that exceed expectations.
Healthcare Security and Compliance
Working in a HIPAA-compliant call center, our agents act as an extension of your organization while operating in full compliance with privacy and security regulations.
Maintaining data safety and security is our number one priority, whether we’re contacting healthcare leads or explaining member benefits.
Our staff has an unwavering commitment to CMS and HIPAA compliance, as well as local, state, and federal telemarketing regulations.
We’ve made billions of phone calls without one regulatory citation. Ever.
Contact us to find innovative strategies for your business-to-business and business-to-consumer healthcare marketing goals.