Teleservices for Healthcare

Rx: Contact Center Solutions for Healthcare

At DialAmerica Healthcare Solutions our team understands the challenges clients experience staying up-to-date on the ever-evolving healthcare and communication industries. Additionally, we know navigating the changes and understanding the impacts to your business and beneficiaries is not an easy task. On a quarterly basis, DialAmerica Healthcare Solutions publishes this e-newsletter to help our clients stay informed on industry and the latest in healthcare contact center solutions.

  • January 2015
    • Quality Customer Service
    • Best Practices by Gene Devine
    • Blues Plan Case Study
  • October 2014
    • The Growing Importance of Patient Satisfaction & First Call Resolution
    • An Efficient Post-Hospital Follow-Up Process Will Help to Reduce Patient Readmission Rates
    • AEP Customer Service Case Study
  • May 2014
    • The Critical Role of Communication in Accountable Care Organization Success
    • Managing Leads – The Key to Growth During Open Enrollment
    • Member Retention Programs and the Health Plan’s Bottom Line
  • January 2014
    • Obamacare: The Tip of the Iceberg
    • Medicare Advantage in 2014
    • Contact Centers are the Hub for Medicaid Expansion
  • September 2013
    • Your Pathway to a Successful Wellness Program
    • Top Five Contact Center Must-haves for a Successful Enrollment Period
    • Shift Happens: Healthcare's Ecosystem in Turmoil
  • April 2013
    • Planning for a CMS Five-Star Rating in 2014
    • Playing by the New Rules of Readmission
    • Data Mining and Predictive Modeling
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DialAmerica - Healthcare Solutions Newsletter

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