CALL CENTER EXCELLENCE.
DialAmerica’s Healthcare Call Center Solutions deliver customized programs for an industry sector with unique and complex requirements.
Our healthcare call center services are designed to help clients acquire new beneficiaries and support current ones.
We have the specialized skills and advanced resources to act as the primary touch point between health plan providers and their members.
Our agents specializing in healthcare call center solutions utilize their interpersonal skills and in-depth knowledge of products and services for the achievement of successful outcomes.
They capture beneficiary information and provide plan details. Thorough training allows our teams to pursue healthcare leads and complete enrollments
as an indistinguishable extension of your company and its service philosophy.
Experts in health insurance telemarketing
Beneficiaries rely on their health plan providers to sensitively guide them through a dynamic industry’s many changes. DialAmerica acts as a responsive healthcare call center, offering sales and service solutions. Our programs can be tailored to meet specific client goals, whether we are providing healthcare telemarketing, data entry, or technology support.
We implement both inbound and outbound call center processes for health insurance companies, hospitals, pharmaceutical companies, and other wellness-related organizations. Our teams fully comply with industry regulations and patient confidentiality requirements. We follow HIPAA and CMS mandates regarding the management of information. Agents in our HIPAA-compliant call centers also receive training on a regular basis to ensure compliance and your peace of mind.
Broad healthcare industry experience
In addition to our comprehensive capabilities in the health, pharmaceutical and medical fields, we have also successfully executed customized programs across the following industry sectors:
Communication / Telcom / Media
Transportation & Logistics
Travel & Leisure
Contact us for more information on specialized programs for these industries, or on our range of unparalleled healthcare provider solutions.