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Quality Customer Service The ACA has brought dramatic changes to the way the health insurance industry operates... Read it here |
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Best Practices in Healthcare Member Contact Centers for Data Mining and Predictive Modeling Member data mining and predictive modeling are crucial to high-performing, member-centric healthcare organizations... Read it here |
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Healthcare Solutions Case Study Read how DialAmerica worked through the challenges of the ACA and its systems over the course of nearly 33,000 satisfied customer calls thus far... Read it here |
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