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The Growing Importance of Patient Satisfaction & First Call Resolution Healthcare plans and hospital systems especially need to think seriously about patient satisfaction on all levels... Read it here |
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An Efficient Post-Hospital Follow-Up Process Will Help to Reduce Patient Readmission Rates To address readmission, CMS plans and hospitals must utilize a variety of tactics... Read it here |
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AEP Customer Service Case Study Bottom Line A major NY Medicare Health Plan partnered with DialAmerica Healthcare Solutions to handle member customer service calls during the Annual Election Period... Read it here |
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