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Contact Center Planning for Healthcare Reform The Supreme Court's ruling in favor of President Obama's Affordable Care Act means the sweeping changes planned for Americans and for the health care industry are on their way... Read it here |
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Healthcare's New Quality of Life Focus: A recent article reports that health care professionals are turning their attention to the quality-of-life of patients with chronic illnesses, as part of their medical care.Read it here |
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Massachusetts Medicare Plan Case Study A Massachusetts Medicare Advantage Plan contracted with DialAmerica to provide a best-in-class shopping experience and to 'triage' the enrollment process... Read it here |
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