The Importance of Contact Centers with
Health Insurance Exchanges in 2014
President Obama’s historic healthcare reform act of 2010 marked a new era for health insurance in this country... Read it here
President Obama’s historic healthcare reform act of 2010 marked a new era for health insurance in this country... Read it here
Contact Centers: The Foundation to Secure a CMS Five-Star Rating
Each year, millions of Americans access their Medicare benefits through Medicare Advantage plans. With hundreds of plans in play, consumers... Read it here
Annual Notice of Change Case Study
DialAmerica Healthcare Solutions partnered with a major Special Needs Plan (SNP) to develop a customized fullservice telemarketing campaign to support its Center of Medicare and Medicaid Services (CMS) mandated annual notice of change to mailing beneficiaries... Read it here
AEP Customer Service Case Study
A major New York Medicare Health Plan in collaboration with a Medicare Advantage Health Plan partnered with DialAmerica Healthcare Solutions to handle member customer service calls... Read it here
