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HEALTHCARE SOLUTIONS

Teleservices for Healthcare

Rx: Contact Center Solutions for Healthcare

At DialAmerica Healthcare Solutions our team understands the challenges clients experience staying up-to-date on the ever-evolving healthcare and communication industries. Additionally, we know navigating the changes and understanding the impacts to your business and beneficiaries is not an easy task. On a quarterly basis, DialAmerica Healthcare Solutions publishes this e-newsletter to help our clients stay informed on industry and the latest in healthcare contact center solutions.

• November 2011
  • Boosting Your CMS Star Rating in 2012
  • Driving Down Plan Expenditures for 'Dual Eligibles'
  • Making the Boomer Connection
  • DialAmerica Agents Go Above and Beyond for Healthcare Plan Member
• July 2011
  • The Importance of Contact Centers with Health Insurance Exchanges in 2014
  • Contact Centers: The Foundation to Secure a CMS Five-Star Rating
  • Annual Notice of Change Case Study
  • AEP Customer Service Case Study