Creating loyal, long-term, satisfied customers

CUSTOMER ENGAGEMENT MANAGEMENT

Call centers are an important human touchpoint in a customer’s lifecycle, regardless of B2B or B2C, healthcare or retail. We equip your business with a robust plan of customer engagement, uniquely designed to help you succeed.

Professional voices for your customer journey

Each connection with your customers is a potential opportunity. It makes no difference who’s callinga first-time customer seeking information or a longtime customer wanting satisfaction. We offer customized tools and expertise to manage all aspects of the customer journey. Our solutions are aimed at creating high-quality, personalized customer experiences that build long term loyalty.

We help your brand become a true advocate of the customer.

Here’s how we do it:

Anticipating and acting on customer needs

The best service comes when you’re able to stay one step aheadacting not reacting. That’s why we train our agents in the art of successfully establishing control of every connection, ensuring a positive outcome. We script our dialog to anticipate both the common and uncommon interactions so your brand maintains the respect and confidence of your customers.

Becoming indistinguishable from your brand

We work as an extension of your team–that’s the value of our unique ThinSourcing concept. Our agents are specially trained to speak in your brand’s unique voice and tone, adopting the key points of language for your business. The customer will know they are speaking to an experienced, knowledgeable team member from within your brand.

Encouraging interactions

The strategies we custom build for your brand are heavily influenced by our vast expertise in all aspects of customer service, sales and marketing. We design a structured plan to help build upon your existing goals and encourage customers to immerse themselves in the experiences your brand creates.

Speaking in conscious conversations

Mechanical-sounding marketing calls make customers feel instantly apprehensive of your brand. We train our agents in the art of “conscious conversations”—a customized technique of interacting we’ve perfected through our decades of service. They’re trained in preparation, tone and attitude, and the ability to adapt on the fly.

That means your call center will deliver high-quality, personalized customer experiences that foster brand loyalty. It can prove the difference between a campaign that generates great results at a low cost-per-sale, and one that burns through hundreds of agent hours with a poor close-rate and a high cost-per-sale.

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How can DialAmerica help you build lasting customers with long term loyalty?

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