INBOUND AND OUTBOUND CALL CENTER SERVICES
We know that focusing solely on price will cost you in the end
Many businesses view inbound and outbound call center services as a commodity, choosing a provider based solely on price. At DialAmerica, we refuse to compromise quality.
You don't succeed in the call center services business for over five decades by selling a "commodity" product,
but by offering a superior one, and that's exactly what we do.
We invest for success and it's our clients who come out ahead
We maintain the lowest agent-to-supervisor ratio in the contact services industry of 12:1 versus our competitors' 20:1 ratio.
It's an investment proven to pay huge dividends for our clients time and time again with:
- Lower costs per sale
- High conversion rates
- Higher quality sales with longer lifecycles
- Lower cancellation rates
- Consistently higher customer satisfaction scores
We measure success differently
We stand out from most companies that offer outbound or inbound call center outsourcing, because we measure success in cost-per-sale,
not cost-per-hour. Other on- or off- shore service providers may come in with a lower cost-per-hour than us, but you get what you pay for.
Our agents are better trained, more closely supervised, and highly motivated. They’re supported by better account management and superior technology.
At the end of the day, we make more sales-per-hour and require fewer hours to hit goal. The bottom line? You can go with the lowest rate-per-hour provider for your
inbound or outbound call center services, but if your agents aren't using that time to make sales, it’s money down the drain.
Increase Customer Satisfaction with U.S. Customer Service
We operate exclusively from domestic facilities with U.S. employees
We've watched many outsourcers move their call center services offshore, and we’ve seen their customer experiences go downhill.
By keeping our call centers in this country, we actually increase customer satisfaction.
In fact, DialAmerica delivers higher first call resolution (consumers' issues are resolved within one call), which leads to higher satisfaction ratings, and ultimately, customer retention.
We don't do things exactly like other call center companies. Never did. Never will. But we know how to improve customer service, and our way of doing business
has some of the country's most successful companies coming back to us again and again. Imagine what the DialAmerica difference can do for you.
If you're ready to do things differently, and do them better, call 800.913.3331 or contact us today.