QUALITY ASSURANCE

Our #1 Priority

At DialAmerica, there's nothing more important to us than Quality Assurance. In the campaigns we implement for clients. In our daily interactions with prospects and customers. And in how we conduct all of our business. The highest ethical and regulatory standards dictate every decision we make as a company. We strive to maintain a zero complaint environment, and we have never been cited with a telemarketing violation by any regulatory body. Ever.

We are proud of our record of success. And we want you to be able to sleep better at night, knowing that your telesolutions program is entrusted with the industry's quality assurance leader.

Here's how we stand out from the rest:

We're united companywide in ensuring top flight quality assurance - from the corner office to the corner cubicle, we at DialAmerica share the responsibility for the quality and compliance of our clients' campaigns. Our philosophy of "trickle-down accountability" raises the bar for everyone.

Independence keeps standards high - Our Quality Assurance Department operates independently from our teleservices center management team and reports directly to Senior Management. Answering directly to the boss means answering directly to clients, our most important audience.

We have the right people in the right roles - Every person on our Quality Assurance team has previous, extensive experience in teleservices QA. In fact, the Director of Government Affairs and Legislative Compliance is an officer of our company. No one in the industry has more QA knowledge and expertise, or better relationships with Federal and local regulatory agencies, than DialAmerica.

Constant communication brings superior results - We keep the lines of communication open at all times, delivering daily, weekly and monthly feedback on quality control throughout the company. With an internal mail system that sends daily updates or program changes to our branch supervisors so we can adapt campaigns quickly and seamlessly.

Our commitment to quality assurance, pristine regulatory record, and ability to nimbly adapt to changes throughout any campaign distinguish us from our competitors. We understand how the world is changing, with increasing regulatory demands and more discerning customers. We run our business to take today's challenges into account - and consistently outperform. That's our quality assurance promise to you.

Interested in seeing DialAmerica's quality at work? We welcome guests at any of our well-managed call centers, at any time. Feel free to visit and experience the DialAmerica difference.