INDUSTRY EXPERIENCE

The DialAmerica difference: Industry experience depth and breadth

You learn a lot in more than a half-century of helping clients across all industries build their businesses. At DialAmerica, we've spent decades refining our sales and services practices, and investing in the best technology and training to deliver proven results that consistently exceed those of our competitors. We're proud of our legacy of success with business-to-consumer and business-to-business marketing campaigns for a diverse portfolio of clients, including many marquee Fortune 500 names.

Our clients have learned a thing or two about us along the way as well. That we approach their business like a partner, not a vendor. That we become an extension of them and consider their success our own. And that we can deliver proof positive of our industry-leading customer service and lowest cost-per-sale. That's why we do so much repeat business, and have maintained many client relationships for 20 years or more.

Our experience, and our success, with clients span a wide range of industries, including:

Sales: The DialAmerica difference is in the numbers

When it comes to sales, the numbers don't lie. Here are just a few examples of how we took sales campaigns to a whole new level for a variety of clients.

• Leading Satellite Broadcast Company - DialAmerica took over an underperforming campaign with a flawed sales approach and subpar reporting and transformed it into a strategic sales program focused on customer needs. The result: more than 210,000 additional sales per year and a 42% increase in the conversion rate.
• National Credit Card Issuer - In an extremely competitive marketplace, DialAmerica created unique and innovative offers to sell credit cards to members of several affinity groups. The result: significant market share gains, and a sales record of 146% of goal, better than any other teleservices company the client tested.
• Large Pharmaceutical Company - Following on multiple offers in our client's DRTV ad, DialAmerica managed the entire inbound sales process for a specialized product. The result: A 70% conversion rate (well above the client's desired 50% target), at $2 less per call than the client budgeted.
• Information Technology B2B - DialAmerica targeted IT managers with a free demo CD offer that opened a dialogue about potential buyers of a new application software server. We then captured, organized, and prioritized qualified leads and sent them to our client. The result: 4,000 qualified leads, 25.6% of our contacts, and well above client expectations.

Service: We become you to meet customer needs

In complex industries like financial services, healthcare and pharmaceutical, customers rely on their providers' product knowledge and sensitivity to guide them through life's many changes. Here are a few examples of how we've delivered measurable, industry-leading service results for a range of clients.

• Major Healthcare Provider - DialAmerica handled all of the customer care for this HMO insurance program and individual plan provider, including explaining eligibility, accurately capturing caller information, and fulfilling information requests. The result: In the course of handling 300,000 calls in the first nine months, we saved our client more than $100,000 and beat every quality and customer service objective.
• Medicare Prescription Drug Provider - DialAmerica used the phone and the Web to educate Medicare members on plan options and enroll members in appropriate programs. The result: Handling nearly 19,000 calls per week, plus Web traffic, faxes, and mail, we enrolled nearly 70,000 people at a cost-per-enrollment well below client expectations.
• Mortgage Lender - Following our client's radio ad for a low mortgage rate, we handled all customer care for an ethnic customer base. Our English- and Spanish-speaking agents answered questions on the offer and referred potential borrowers to local loan officers. The result: A 45% conversion rate - 15 percentage points above client expectations - on call volume of 2,500/month.

Whatever your industry, whether you're looking to implement a sales campaign, or a customer service program, DialAmerica has the experience, people and facilities to help you reach all your goals.