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CUSTOMER SERVICE OUTSOURCING SOLUTIONS

We create “customers for life”

At DialAmerica, we know that happy customers are loyal customers. That’s why we deliver superior customer service outsourcing solutions that encourage them to upgrade their products or services, spread the good word, and help keep the perception of our clients and their brands high. During some 2.5 million interactions each day, we consistently make a positive impression. How? For one, we strive for a zero complaint environment at all times. And we’re proud of our record of success.

We don’t stop there. Our philosophy is to have customers hang up the phone happier than they were when they picked it up. Each and every time. Through unfailing courtesy and in-depth product knowledge, our people have achieved a success rate that’s the industry pinnacle.

We provide best-in-class customer service outsourcing solutions

When it comes to B2B or B2C customer care, we know that just filling seats won’t do the trick. Our agents are trained to make a human connection with each phone or online interaction through “conscious conversations.” They provide that unique customer service solution which is sure to inspire loyalty. We view service as a personal matter, requiring personal attention. That’s why we keep things small and targeted. Our agent-to-supervisor ratio of 12:1 is the lowest in the industry. And our half-century of experience has proven quality, not quantity, is what makes a customer service program highly effective.

The DialAmerica Training Program sets the industry standard. That’s why many Fortune 500 companies come to us when they need customer service outsourcing or call center programs. We have the expertise to take a full-service approach, blending strategies for customer retention with campaigns to increase sales.

Our agents are trained in telephone etiquette, including conversational skills, active listening, developing rapport, and dealing with irate customers. The result? The highest first call resolution rate from a customer service team committed to your success.

Customer Service Consulting

Our B2C and B2B clients benefit from innovative opportunities in customer service consulting and outsourcing solutions, while simultaneously increasing customer satisfaction. DialAmerica agents speak your customers’ language, intelligently and respectfully. This allows us to excel in the complete scope of call center functions, from appointment scheduling to sales, and from bilingual support to web chat. With each interaction, our agents become an extension of your brand, and all it represents.

We make the human connection

When it comes to B2B or B2C customer care, we know that just filling seats won’t do the trick. Our agents are trained to make a human connection with each phone or online interaction through “conscious conversations.” They provide that unique customer service solution which is sure to inspire loyalty. We view service as a personal matter, requiring personal attention. That’s why we keep things small and targeted. Our agent-to-supervisor ratio of 12:1 is the lowest in the industry. And our half-century of experience has proven quality, not quantity, is what makes a customer service program highly effective. Contact us today to experience the DialAmerica difference.


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