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Press Coverage

Press Coverage
DialAmerica in the news

  • The Benefits of Hiring a Multigenerational Workforce
    Hiring a diverse, multigenerational workforce can help to drive your business. In an article on Glassdoor’s Blog for Employers, Rob Schultz, Sr. Vice President, Director of Contact Center Operations at DialAmerica, explores the unique benefits that Millennials, Generation Xers, and Baby Boomers can bring to your company.
  • DialAmerica Ranked in NJBiz Top 100 Privately Held Companies
    Once again, DialAmerica is ranked as one of the top 100 privately held companies in New Jersey.
  • Call Centers Answer Jobs Needs Locally
    In a recent Johnson City Press Article, call centers are described as an important sector of the economy, especially in Tennessee. Norine Toomey, SVP of Workforce Management and Development at DialAmerica, discusses the need for call centers and DialAmerica’s dedication to keeping its agents local.
  • Why Hospital Systems Need Wellness Programs
    Wellness programs are more than just a great way to boost ratings and patient satisfaction. They keep America's patients healthy. Such programs – even small exploratory ones – are worth the consideration of hospital systems and their affiliated physicians everywhere. Tom Gleason, VP of Business Development at DialAmerica, explores the benefits of wellness programs through a patient’s story.
  • How to Deal With a Difficult Customer-Service Conversation
    Tough conversations are generally difficult to initiate and respond to. Whether they occur in personal or professional life, we are hard-wired to act, react and emotionally invest -- and that makes it difficult to know how to resolve conflict. Norine Toomey, SVP of Corporate Development at DialAmerica, reveals the step-by-step process to follow to resolve any difficult conversation.
  • Why You Still Need the Telephone in Customer Service for an Experience Advantage
    Telephonic interaction has proven to be the most basic – and core – customer service, sales and ultimately brand-building tool any company could utilize to enhance its understanding of customers and ability to serve them.
  • The growing importance of patient satisfaction and first call resolution
    There are a number of things that health insurers can do to deliver better care and improve customer experience. And, in the context of the healthcare contact center, first-call resolution is crucial.
  • TOP 100 PRIVATELY HELD COMPANIES: No. 62 DialAmerica
    DialAmerica, a Mahwah-based, family-owned company, has long been a force in the telemarketing industry. Today it has 22 contact centers across 13 states and a workforce of 4,500, averaging 200 million calls a year — and it’s No. 62 on this year’s NJBIZ Top 100 Privately Held Companies list.
  • The Critical Role of Communication in Accountable Care Organization Success
    As the number of ACOs continues to increase, their success in coordinating care and reducing costs can be aided by a multichannel contact center that delivers an integrated approach to member communication and diligently reports measurable data and analytics in real-time...
  • How Do You Define A Lead
    Answering a seemingly simple question — what is a lead? — is in actuality one of the more challenging aspects of marketing and sales...
  • PPACA: The exchange contact centers
    Insurance agents and brokers should keep in mind that contact centers will be on the front lines of the PPACA rollout.....
  • Customer Service Reps, Agents Will Be ‘Front Door’ to Public Insurance Exchanges
    Carriers should monitor how often the correct information was provided during the initial call to reduce returned calls and create a better customer service experience, says Rich Smith, director of business development at DialAmerica.....
  • The undervalued metric in b2b teleprospecting
    B2b teleprospecting continues to be one of the most effective channels for pipeline development. It is more often associated with demand generation for new business.....
  • DialAmerica adding jobs in Western NY
    Telemarketing giant DialAmerica is planning to add at least 70 people to its Amherst workforce as part of a nationwide expansion.....
  • DialAmerica Offers Contact Center Career Opportunities to Military Spouses
    There is no doubt that families of military personnel make many sacrifices and face a number of challenges as a result of one of their own serving in the armed forces. One of the challenges is employment.

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