News/Insight

Thought Leadership
Business insights and innovations

Is Social Media the Key to Excellent Customer Service?
Social media has become a catalyst for fresh thinking on how companies can improve customer service in the digital age. However, effectively implementing social media has been a challenge...
Teleservices in Tough Times
Tough economic times challenge businesses to devise strategies that deliver tangible financial results – often within a very short time period...
B2B Teleservices: Six Steps to Success
Do more with less. Cut your marketing budgets for the second half of the year. Hit your revenue targets. These are the daunting challenges...
ThinSourcing: A New Way for Businesses to Operate
Over the past 20 years, a lively discussion has taken place about the merits – and demerits – of outsourcing. Driven by the desire to reduce costs and focus on core business imperatives
Creating Cost Effective Customer Care
The truth is that designing and delivering a customer care program is a balancing act. On one side of the scale is the level of service to be offered...

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Volume 6
As we do at the end of every year, let’s reflect on the events that shaped 2011. While we awaited government resolution to our economic challenges, we were served with several reminders that America always rises above even the most difficult circumstance...
Volume 5
Summer is finally here and the U.S. economic landscape is slowly warming up and adjusting to a new marketplace that has hopeful signs of improvement. In this issue of Currents, we will analyze some key topic areas that are currently impacting the teleservices and marketing industries...
Volume 4
As 2010 comes to a close and questions remain on the stability of the economy, U.S. businesses are cautiously moving towards 2011. We have seen the marketing managers in our industry remain selective when allocating those precious budget dollars while budget planning. They are also demanding that marketing efforts demonstrate a high return on investment. ...
Volume 3
In this difficult economic environment, marketers are increasingly turning to the teleservices industry to generate fast, proven sales results. Guided by sophisticated database modeling techniques, today’s teleservices campaigns offer a results-oriented approach .......

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Brandon Davis Joins DialAmerica as Director of New Business Development
In his new position, Davis is responsible for building upon DialAmerica's key strengths to leverage new business initiatives......
DialAmerica Joins Military Spouse Employment Partnership
Partnership Aims to Provide Career Opportunities at Contact Centers Nationwide; Flexibility and Transferability Among Key Employment Benefits to Military Families
DialAmerica joins jobs4america coalition
Company Pledges to Create 2,000 New Job Opportunities in Next Two Years; New Florida Contact Center Receives Record Number of Job Applications
DialAmerica expands Florida presence with new contact center in Clearwater
Company Brings More Than 100 New Local Jobs
DialAmerica opens contact center in Greenville, SC
Company Proud to Add More Than 120 Jobs to the Greenville Area
DialAmerica Named on the 2011 Top 50 Teleservices Agencies Ranking by Customer Interaction Solutions Magazine

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Some call center work heads back to US
DialAmerica plans to move to larger space on Brighton-Henrietta Townline Road and add to its staff by as much as 40 percent.
DialAmerica adding jobs in Western NY
Telemarketing giant DialAmerica is planning to add at least 70 people to its Amherst workforce as part of a nationwide expansion.....
DialAmerica Offers Contact Center Career Opportunities to Military Spouses
There is no doubt that families of military personnel make many sacrifices and face a number of challenges as a result of one of their own serving in the armed forces. One of the challenges is employment.

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Stop Spamming and Start Selling:
- Combine Channels for Maximum Marketing Effectiveness
Taking a 360° Approach to Hispanic Marketing
- Boosting Brand Engagement Through High-Quality Customer Service
Getting to the Close
- Qualifying Online Sales Leads Before They Go Cold
What Savvy Brands Know About Keeping Teleservices Onshore
- The Benefits of U.S. Based Contact Centers
Closing the Gap Between Customer Service and the Rest of Your Company
- Lessons from a Scorned Coffee Lover
Talking Your Way to Top Notch Customer Service
- Despite Growing Popularity of Social Networking Sites, Consumers Still Want to Speak With Customer Service Agents .........

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