News/Insight

Thought Leadership
Business insights and innovations

• Is Social Media the Key to Excellent Customer Service?
  Social media has become a catalyst for fresh thinking on how companies can improve customer service in the digital age. However, effectively implementing social media has been a challenge...
• Teleservices in Tough Times
  Tough economic times challenge businesses to devise strategies that deliver tangible financial results – often within a very short time period...
• B2B Teleservices: Six Steps to Success
  Do more with less. Cut your marketing budgets for the second half of the year. Hit your revenue targets. These are the daunting challenges...
• ThinSourcing: A New Way for Businesses to Operate
  Over the past 20 years, a lively discussion has taken place about the merits – and demerits – of outsourcing. Driven by the desire to reduce costs and focus on core business imperatives
• Creating Cost Effective Customer Care
  The truth is that designing and delivering a customer care program is a balancing act. On one side of the scale is the level of service to be offered...
  
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Newsletters
Currents in the teleservices industry

• Volume 8
  In the digital age, successful marketing comes down to brand-to-customer engagement in real time. At every touch point, customers want and expect an immediate response from the brands for which they have an affinity. This is why the teleservices industry remains a vital part of the customer service experience ...
• Volume 7
  As we start a new year, set our goals - whether it's for personal or business - I always find it helpful to reflect on the year before. As the old saying goes, you don't know where you're going until you know where you've been. That said, 2011 was a highlight year for the teleservices industry...
• Volume 6
  As we do at the end of every year, let’s reflect on the events that shaped 2011. While we awaited government resolution to our economic challenges, we were served with several reminders that America always rises above even the most difficult circumstance...
• Volume 5
  Summer is finally here and the U.S. economic landscape is slowly warming up and adjusting to a new marketplace that has hopeful signs of improvement. In this issue of Currents, we will analyze some key topic areas that are currently impacting the teleservices and marketing industries...
• Volume 4
  As 2010 comes to a close and questions remain on the stability of the economy, U.S. businesses are cautiously moving towards 2011. We have seen the marketing managers in our industry remain selective when allocating those precious budget dollars while budget planning. They are also demanding that marketing efforts demonstrate a high return on investment. ...
  
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Press Releases
Company news

• First lady Michelle Obama recognizes DialAmerica's Military Hiring Initiative
  DialAmerica Commits to Increasing Number of Military-Affiliated Employees to Make Up 20 Percent of its Workforce by 2014 ....
• DialAmerica Ranked #1 Outbound U.S. Domestic Teleservices Agency by Customer Interaction Magazine
  Named 2012 Top 50 Teleservices Agencies; Ranked #5 in Inbound U.S. Domestic Services ....
• Brandon Davis Joins DialAmerica as Director of New Business Development
  In his new position, Davis is responsible for building upon DialAmerica's key strengths to leverage new business initiatives......
• DialAmerica Joins Military Spouse Employment Partnership
  Partnership Aims to Provide Career Opportunities at Contact Centers Nationwide; Flexibility and Transferability Among Key Employment Benefits to Military Families
• DialAmerica joins jobs4america coalition
  Company Pledges to Create 2,000 New Job Opportunities in Next Two Years; New Florida Contact Center Receives Record Number of Job Applications
  
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Press Coverage
DialAmerica in the news

• New effort to hire military spouses through First Lady's Joining Forces initiative
  First Lady Michelle Obama announced a major commitment by forward looking businesses launching an ambitious new effort to deliver more than 15,000 jobs to military spouses and veterans .....
• The undervalued metric in b2b teleprospecting
  B2b teleprospecting continues to be one of the most effective channels for pipeline development. It is more often associated with demand generation for new business.....
• Military-Friendly Company Hiring About 200 People
  If you're one of the thousands of people without a job in El Paso,we have some good news. DialAmerica is going to hire about 200 people, and the jobs are perfect for members of El Paso’s military community.
• DialAmerica adding jobs in Western NY
  Telemarketing giant DialAmerica is planning to add at least 70 people to its Amherst workforce as part of a nationwide expansion.....
• DialAmerica Offers Contact Center Career Opportunities to Military Spouses
  There is no doubt that families of military personnel make many sacrifices and face a number of challenges as a result of one of their own serving in the armed forces. One of the challenges is employment.
  
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Dialogue
Connecting with industry trends, challenges and solutions

• The Bottom-Line Importance of Positive Customer Service
  - How contact center interactions directly impact customer loyalty and future profits
• The Power of the Contact Center as a Rating Determinant
  - Focusing on Online Reviews Alone is Not Enough
• What Customers Really Want:
  - Simple Solutions for Improving Customer Service and Boosting Customer Loyalty
• Stop Spamming and Start Selling:
  - Combine Channels for Maximum Marketing Effectiveness
• Taking a 360° Approach to Hispanic Marketing
  - Boosting Brand Engagement Through High-Quality Customer Service
• Getting to the Close
  - Qualifying Online Sales Leads Before They Go Cold
• What Savvy Brands Know About Keeping Teleservices Onshore
  - The Benefits of U.S. Based Contact Centers
  
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