MAHWAH, N.J. – April 23, 2012
DialAmerica, one of the nation’s largest privately held teleservices companies, has been named the number one provider of outbound U.S. Domestic Teleservices in the nation by Customer Interaction Solutions magazine. On top of this prestigious honor, DialAmerica was also named one of the Top 50 Teleservices Agencies for 2012, and ranked fifth in inbound U.S. domestic services.
DialAmerica offers a full range of inbound and outbound services for business-to-business and business-to-consumer programs. With 100 million calls made per year, averaging 100,000 phone hours per week, DialAmerica has the highest conversion rates in the teleservices industry, delivering results for clients across all major markets. Headquartered in Mahwah, N.J., DialAmerica has 23 domestic contact centers located across the U.S.
"Receiving the Customer Interaction Solutions magazine award is a wonderful cap on a highly successful year, where we saw double-digit growth in both our inbound and outbound services," said John Redinger, senior vice president of sales and marketing, DialAmerica. "It is particularly meaningful to us to be ranked number one for outbound services, because we steadfastly believe it should remain a viable and important component of many organizations’ sales and marketing programs."
Redinger added, "Outbound teleservices has essentially become a lost art. Many agencies have abandoned outbound over the last several years, unable to meet the demands of the changing telemarketing landscape. Our outbound services have continued to grow concurrently with our inbound, unequivocally proving that our highly-trained agents are the best in the industry."
An industry benchmark for almost three decades, the annual rankings recognize the 'Top 50' inbound and outbound large-size teleservices agencies, both domestic and international, as well as interactive inbound. Rankings are based on billable minutes, verified by Customer Interaction Solutions editors for accuracy and reliability of each agency, and a letter of verification from the telephone service providers certifying the number of minutes billed during the 12 month period from November 1, 2010 to October 31, 2011.
"The companies included in our ranking have proven to the editors of Customer Interaction Solutions that they are among the largest teleservices providers in the industry. The Top 50 Teleservices Agencies Ranking is the most honest and reliable ranking of companies," said Rich Tehrani, CEO of TMC, Customer Interaction Solutions’ parent company.
The Top 50 Teleservices Agencies rankings were published in the April 2012 issue of Customer Interaction Solutions.
DialAmerica, one of the nation’s largest privately held teleservices companies, is recognized for its expertise in providing comprehensive, cost-effective customer acquisition and care solutions for consumer and business-to-business marketers. Serving the marketing and fundraising communities for over 50 years, DialAmerica has a diverse portfolio of clients in multiple industry sectors, including financial services, communications, healthcare, pharmaceutical, technology, travel and leisure, consumer products, energy and others.
CooperKatz for DialAmerica