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Dialamerica Expands Contact Center Operations In Gray, Tennessee

Company Brings More Than 100 New Local Jobs

GRAY, TN (JULY 30, 2012)

DialAmerica, one of the nation's largest privately held teleservices companies, today announced the expansion of its contact center operations at 105 KLM Drive in Gray, TN. To support growing client demand, DialAmerica has increased the contact center's footprint an additional 2,800-square-feet, and over the next several weeks plans to hire more than 100 contact center agents and experienced professionals to join its expanding team.

Among DialAmerica's wide portfolio of clients, the Gray facility supports fundraising programs for various national non-profits, and provides sales and customer service support for financial services and travel services clients.

"Companies are increasingly turning to DialAmerica's expertise in inbound and outbound teleservices to support their marketing and sales programs," said Daniel Bellino, manager of contact center operations, DialAmerica. "We are committed to leveraging the great pool of talent in the Tri-Cities area, as we continue to grow our business and operations in this region."

DialAmerica will be hosting two open houses for interested job candidates on August 7 and August 14 from 10a.m. to 5 p.m. at the contact center located on KLM Drive.

Company benefits include flexible work hours, a comprehensive paid training program and competitive salaries (guaranteed base pay plus incentives). As part of DialAmerica's comprehensive training programs, new employees will participate in one-on-one coaching sessions and small training classes led by experienced DialAmerica sales professionals.

The hiring in Gray, TN supports DialAmerica's nationwide campaign to create more than 2,000 new jobs at its 23 U.S.-based contact centers over the next two years. As the cornerstone of its talent acquisition strategy, DialAmerica, through its partnerships with Jobs4America and the Military Spouse Employment Partnership, is increasing the number of its military-affiliated employees, including veterans and spouses, to make up 20 percent of its workforce by 2014.

Candidates interested in joining DialAmerica can view all available positions, including job responsibilities, and submit an employment application online at careers.dialamerica.com, or contact Donna Cody at (423) 283 - 4759 or Johnsoncityrec@dialamerica.com.

About DialAmerica
One of the nation's largest privately held teleservices companies, DialAmerica provides customized, cost-effective customer acquisition and customer service contact center solutions. Started in 1957, the company was named one of the 'Top 50 Teleservices Agencies for 2012' by Customer Interaction Solutions; ranking number one in outbound U.S. Domestic Teleservices and fifth in inbound U.S. domestic services. DialAmerica's contact center agents conduct more than 400,000 customer interactions, per day, for a diverse portfolio of clients in multiple industry sectors, including consumer products, communications, energy, financial services, food services, fundraising, healthcare, leisure, pharmaceutical, technology, travel, among others. Headquartered in Mahwah, N.J., DialAmerica's network of U.S.-based contact centers spans 23 locations across 13 states. To learn more about DialAmerica, visit www.dialamerica.com.


Media contacts:
Antonia Caamano
CooperKatz for DialAmerica
(917) 595-3053

Marcus Hardy
CooperKatz & Company for DialAmerica
(917) 595-3043

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