MAHWAH, N.J. – May 14, 2013 – DialAmerica has been named the 2013 'Vendor of Excellence' by Professional Association for Customer Engagement (PACE), a trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations in order to provide outstanding customer engagement.
The Vendor of Excellence award recognizes the industry supplier who has made the biggest impact on the membership of PACE (formerly the American Teleservices Association) in the past year through involvement in the regional chapters and PACE nationally, community service, philanthropy and a corporate commitment to serving the needs of and promoting the customer engagement industry. PACE represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide.
"We are excited and proud to receive this industry recognition," said John Redinger, senior vice president of sales and marketing, DialAmerica. "When it comes to customer engagement, we know it's about making a real human connection. This is a part of everything we do at DialAmerica. Through unfailing courtesy and deep knowledge of our clients' products and services, our agents know how to engage people and provide them with efficient solutions that produce satisfied, loyal customers. Customer service is personal, and we provide that personal attention to both our clients and their customers."
"Each year, we take time to recognize the best and the brightest in the customer engagement industry," said PACE CEO Phil Grudzinski. "It is through these types of members that PACE has truly been able to set the industry standards as high as they are."
With 23 domestic contact centers located across the U.S., DialAmerica offers a full range of inbound and outbound contact center services for business-to-business and business-to-consumer programs. With 100 million calls handled per year, averaging 100,000 phone hours per week, DialAmerica has the highest conversion rates in the teleservices industry, delivering results for clients across all major markets.
DialAmerica was recognized at PACE's Annual Awards Luncheon held on March 11 at their 2013 Convention and Expo at the Westin Kierland Resort in Scottsdale, AZ.
One of the nation's largest privately held teleservices companies, DialAmerica provides customized, cost-effective customer acquisition and customer service contact center solutions. Started in 1957, the company was named one of the 'Top 50 Teleservices Agencies for 2013' by TMC; ranking second in outbound U.S. domestic teleservices and fourth in inbound U.S. domestic services. DialAmerica's contact center agents conduct more than 300,000 customer interactions, per day, for a diverse portfolio of clients in multiple industry sectors, including consumer products, communications, energy, financial services, food services, fundraising, healthcare, leisure, pharmaceutical, technology, travel, among others. Headquartered in Mahwah, N.J., DialAmerica's network of U.S.-based contact centers spans 23 locations across 13 states. To learn more about DialAmerica, visit www.dialamerica.com.
CooperKatz for DialAmerica