MAHWAH, N.J. – May 14, 2014 – DialAmerica has been named one of the CUSTOMER Top 50 Teleservices Agencies by TMC, a global, integrated media company. The firm was ranked in the global aggregate, interactive, inbound domestic outbound domestic teleservices categories.
The annual TMC ranking recognizes the ‘Top 50’ large-size teleservices agencies from around the world. Rankings are based on agency size and annual call volume over the previous 12 months.
"DialAmerica has had a terrific year – our business has increased and we opened a new location in Indianapolis," said John Redinger, senior vice president of sales and marketing, DialAmerica. "We are excited to once again be recognized as a leader in the industry by TMC and CUSTOMER."
DialAmerica offers a full range of inbound and outbound contact center services in industries including healthcare, business-to-business, consumer products. Headquartered in Mahwah, N.J., DialAmerica has 22 domestic contact centers located across the U.S.
"The editors of CUSTOMER have ranked DialAmerica as a Top 50 Teleservices Agency because they were able to document through verification letters from their telecommunications carriers that they are one of the largest outsourced call center providers in the industry," said Rich Tehrani, CEO, TMC. "This ranking is truly the benchmark for choosing large-size, large-capacity teleservices agencies."
The Top 50 Teleservices Agencies Inbound, Outbound and Interactive rankings are published online and in the April 2014 issue of CUSTOMER magazine.
One of the nation's largest privately held teleservices companies, DialAmerica provides customized, cost-effective customer acquisition and customer service contact center solutions. Started in 1957, the company was named one of the 'Top 50 Teleservices Agencies for 2013' by TMC; ranking second in outbound U.S. domestic teleservices and fourth in inbound U.S. domestic services. DialAmerica's contact center agents conduct more than 300,000 customer interactions, per day, for a diverse portfolio of clients in multiple industry sectors, including consumer products, communications, energy, financial services, food services, fundraising, healthcare, leisure, pharmaceutical, technology, travel, among others. Headquartered in Mahwah, N.J., DialAmerica's network of U.S.-based contact centers spans 22 locations across 13 states. To learn more about DialAmerica, visit www.dialamerica.com.
CooperKatz for DialAmerica