MAWAH, N.J. – April 10, 2013 – DialAmerica has been named one of the 'Top 50 Teleservices Providers' for 2013 by TMC, the leading news resource in the communications and technology fields. Among the various categories, DialAmerica ranked second in outbound domestic services, fourth in inbound domestic services, and seventh in both interactive and global aggregate.
TMC's annual ranking recognizes the 'Top 50' large-size teleservices agencies from around the world. Rankings are based on agency size and annual call volume over the previous 12 months.
"DialAmerica is a U.S.-based company with world-class teleservices capabilities," said John Redinger, senior vice president of sales and marketing, DialAmerica. "We are excited to once again be recognized as a leader in the industry by TMC."
Redinger added, "Our ability to scale programs to best serve the needs of our clients is at the cornerstone of our success. To support growing client demand, in the past year alone we have expanded operations in Gray, TN, Oak Brook, IL and Rochester, N.Y."
DialAmerica offers a full range of inbound and outbound contact center services for business-to-business and business-to-consumer programs. With 100 million calls handles per year, averaging 100,000 phone hours per week, DialAmerica has the highest conversion rates in the teleservices industry, delivering results for clients across all major markets. Headquartered in Mahwah, N.J., DialAmerica has 23 domestic contact centers located across the U.S.
"Through more than a quarter of a century of consistency in processing and evaluating applications, the Top 50 ranking has become the benchmark for businesses seeking high-capacity teleservices agencies," said Erik Linask, TMC's editorial director.
The Top 50 Teleservices Agencies rankings were published in the April 2013 issue of CUSTOMER magazine.
One of the nation's largest privately held teleservices companies, DialAmerica provides customized, cost-effective customer acquisition and customer service contact center solutions. Started in 1957, the company was named one of the 'Top 50 Teleservices Agencies for 2013' by TMC; ranking second in outbound U.S. domestic teleservices and fourth in inbound U.S. domestic services. DialAmerica's contact center agents conduct more than 300,000 customer interactions, per day, for a diverse portfolio of clients in multiple industry sectors, including consumer products, communications, energy, financial services, food services, fundraising, healthcare, leisure, pharmaceutical, technology, travel, among others. Headquartered in Mahwah, N.J., DialAmerica's network of U.S.-based contact centers spans 23 locations across 13 states. To learn more about DialAmerica, visit www.dialamerica.com.
CooperKatz for DialAmerica