TMC, a global, integrated media company, has ranked
DialAmerica on its 26th Annual Top 50 Teleservices Agencies by
its publication Customer Interaction Solutions® magazine.
DialAmerica, one of the
nation’s largest teleservices companies, brings more than 50 years of
teleservices experience to every client and offers a full range of B2B and B2C
services. With 200 million calls a year made, averaging 100,000 phone hours a
week, DialAmerica has the highest conversion rates in the industry, delivering
results for clients across all major categories.
“In the highly competitive
industry we operate in, receiving the Customer Interaction Solutions®
magazine award is a great testament to
the hard work and efforts of DialAmerica agents and staff to deliver a quality
experience to the millions of consumers we serve every year,” said said John
Redinger, Vice President, Sales & Marketing of DialAmerica.
The Top 50 Teleservices Agencies Ranking recognizes the
top outbound and inbound teleservices agencies, both domestic and international,
as well as interactive inbound, as measured by the amount of billable
teleservices minutes they have completed during the past year.
“The editors of Customer Interaction Solutions
have ranked DialAmerica as a Top 50 Teleservices Agency because they were
able to document through verification letters from their telecommunications
carriers that they are one of the largest outsourced call center providers in
the industry,” said Rich Tehrani, CEO, TMC. “This ranking is truly the
benchmark for choosing large-size,
large-capacity teleservices agencies.”
DialAmerica has met the stringent criteria set by
the editors of Customer Interaction Solutions. DialAmerica’s billable
minutes were verified by the editors for accuracy and reliability and submitted
a letter of verification from its telephone service providers certifying the
number of minutes billed during the 12 month period from November 1st,
2009 to October 31st, 2010.
The Top 50 Outbound Teleservices Agencies rankings are
published in the March 2011 issue of
Customer Interaction Solutions magazine. The Inbound ranking, together
with the Interactive Inbound and the global aggregate ranking, will be published
in the April 2011 issue. Customer Interaction Solutions has been the
leading publication in CRM, call centers and teleservices since 1982™.
About DialAmerica
DialAmerica, one of the nation’s largest teleservices companies, is
recognized for its expertise in providing comprehensive, cost-effective customer
acquisition and care solutions for consumer and business-to-business marketers.
Serving the marketing and fundraising communities for over 50 years, DialAmerica
has a diverse portfolio of clients in multiple industry sectors, including
financial services, communications, healthcare, pharmaceutical, technology,
travel and leisure, consumer products, energy and others.
DialAmerica’s vast expertise in designing
customer acquisition and care programs and in hiring/training superior
teleservices representatives – coupled with its proprietary technology platform
– enables the company to provide its clients with the highest standards of
account service, information security and regulatory compliance, while
delivering the lowest cost-per-transaction.
About Customer Interaction Solutions
Since 1982,
Customer Interaction Solutions (CIS) magazine has been the voice of the
call/contact center, CRM and teleservices industries. CIS magazine has helped
the industry germinate, grow, mature and prosper, and has served as the leading
publication in helping these industries that have had such a positive impact on
the world economy to continue to thrive. Through a combination of outstanding
and cutting-edge original editorial, industry voices, in-depth lab reviews and
the recognition of the innovative leaders in management and technology through
our highly valued awards, Customer Interaction Solutions strives to continue to
be the publication that holds the quality bar high for the industry. Please
visit
www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company
helping clients build communities in print, in person, and online. TMC publishes
Customer Interaction Solutions,
INTERNET TELEPHONY,
Unified Communications,
NGN and
InfoTECH Spotlight magazines. TMC is the producer of
ITEXPO, the world’s leading B2B communications event.
TMCnet.com, which is read by two million unique visitors each month, is the
leading source of news and articles for the communications and technology
industries. In addition, TMC runs multiple industry events: 4G Wireless
Evolution; Smart Grid Summit; M2M Evolution; Cloud
Communications Expo; SIP Tutorial; VIPeering; Business
Video Expo; Regulatory 2.0 Workshop, DevCon5: The HTML5 Development
Conference; CVx; Digium|Asterisk World;
StartupCamp; MSPAlliance, MSPWorld and more!Visit
TMC Events for a complete listing and further information.