MAHWAH, N.J. – November 20, 2014 – DialAmerica, one of the nation's leading teleservices providers, today announced significant growth in its Healthcare Solutions business line. Healthcare Solutions' business is up 29 percent since 2013, and is poised to increase by another 10-12 percent in 2015.
"DialAmerica is now handling healthcare business in over three-quarters of our 21, U.S.-based contact centers. That's up around 10 percent year-over-year in terms of the scale of these programs, and we anticipate expanding healthcare business into more of our locations next year," said Chris Conway, chairman and chief executive officer at DialAmerica.
DialAmerica has deep healthcare expertise, and services numerous health plans, hospital systems and the industry as a whole with revenue and retention-centered inbound and outbound initiatives. DialAmerica's compliance record and Medicare / Medicaid expertise have been particularly crucial to the increased demand for Healthcare Solutions' services.
"We've got the background and resources to creatively solve our healthcare clients' challenges," said Conway. "In recent years, our ability to build out programs that exactly meet our clients' needs – retention for example – have led to a lot of terrific shared wins. The marketplace is changing and competitive, and if our growth is any indication, we're right at the forefront of what works for these healthcare stakeholders."
Recently, DialAmerica announced additional, permanent healthcare hiring in Omaha, NE and its company-wide, licensed healthcare agent workforce's hours have grown 156 percent between 2013 and 2014. The company expects its licensed agent business to grow another 32 percent in the coming year.
One of the nation's largest privately held teleservices companies, DialAmerica provides customized, cost-effective customer acquisition and customer service contact center solutions. Started in 1957, the company was named one of the 'Top 50 Teleservices Agencies for 2013' by TMC; ranking second in outbound U.S. domestic teleservices and fourth in inbound U.S. domestic services. DialAmerica's contact center agents conduct more than 300,000 customer interactions, per day, for a diverse portfolio of clients in multiple industry sectors, including healthcare, consumer products, communications, energy, financial services, food services, fundraising, leisure, pharmaceutical, technology, travel, among others. Headquartered in Mahwah, N.J., DialAmerica's network of U.S.-based contact centers spans 21 locations across 13 states. To learn more about DialAmerica, visit www.dialamerica.com.
CooperKatz for DialAmerica