Whitepapers

  1. DialAmerica Healthcare Solutions: AEP Case Study

    DialAmerica Healthcare Solutions exceeds major health plan's expectations for customer service during annual election period.

  2. DialAmerica’s MEMO - Member Experience Member Outreach

    Leveraging our deep experience in the healthcare industry, DialAmerica developed the Member Experience Member Outreach (MEMO) platform as a best-in-class solution for all of your member outreach needs.

  3. ThinSourcing - A New Way for Businesses to Operate

    This paper details the recognized strengths and weakness of traditional outsourcing and insourcing relationships and then explains the principles of ThinSourcing as a business concept.

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