CALL CENTER SERVICES

Currents

A newsletter about the teleservices industry

A letter from Art Conway, CEO of DialAmerica

Summer is finally here and the U.S. economic landscape is slowly warming up and adjusting to a new marketplace that has hopeful signs of improvement. In this issue of Currents, we will analyze some key topic areas that are currently impacting the teleservices and marketing industries

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Customer Relationship Managment

Since the emergence of mobile phones in the late 1980s, we have seen a steady increase in their use as the main form of telephone communication

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Contact Centers and Health Insurance Exchanges

President Obama's historic healthcare reform act of 2010 marked a new era for health insurance in this country

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Boomers: The New 50+

Baby Boomers and their retirement has been a hot topic of discussion this year, as the eldest Boomers turn 65 in 2011

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