DialAmerica Blog

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Recent Posts

Here's what we're talking about:

  1. Keys for Creating a Lasting Customer Experience Strategy

    If you are a business looking to grow sales and enhance your customer satisfaction ratings, there's a new normal. And businesses are clamoring for it. It's all about having a dedicated, personalized customer experience strategy. If your brand doesn’t have one, there are some very good reasons it…

  2. Your Contact Center is the Key to Multichannel Marketing Success

    In a 2012 study, Sitecore found that 9 in 10 marketers believe multichannel marketing boosts sales and profitability. Fast forward to the beginning of 2014 and this focus on the benefits of multichannel marketing has only accelerated, especially with ever-increasing innovations in and use of…

  3. Utilizing Your Contact Center to Drive Marketing Efficiency

    Marketing departments are under constant pressure to increase efficiency, accountability and the rate of return on investments in their activities and initiatives. Just like a stock portfolio, it is crucial for marketers to direct funds to channels that bring returns. Unfortunately, those channels…

  4. The Top Three Customer "Asks" for Call Center Services

    Have you noticed some dramatic changes in your customers' preferences over the past several years? If so, you are not alone. Customers are increasingly demanding more from the brands with whom they do business. Surprisingly, however, an estimated 80 percent of companies either miss or mishandle…

  5. Have You Considered the Hidden Cost of Savings?

    In the post-recession environment, business managers are mindful of any opportunity to reduce budgets and increase revenue. This is understandable, and many companies have seen their fiscal health improve as budgets are tightened and assets and investments maximized. It is crucial, however, that…

  6. The Power of Positive, Personal Interactions

    In the age of mobile phones and tablets, the way people interact and relate to others is rapidly evolving. Psychology Today recently said that younger generations are especially prone to informal, mobile-based methods of communications – like texting. Mobile has certainly affected older generations…

  7. What is Your Time Worth?

    Everywhere we look, companies are facing an all too common corporate struggle to ensure that employees are as productive as possible during work hours and not constantly sidetracked by emails, impromptu meetings and other interruptions. The Harvard Business Review recently identified time as the…

  8. Turning Contact Center Costs into Contact Center Profits

    Exceptional customer service is increasingly important to build and maintain a dedicated customer base. In a survey of B2B companies released last year, Walker Information projected that by 2020, positive customer service will be the most important factor on customers’ minds when they make…

  9. Contact Centers Are Still Key to Great Marketing

    Marketing is awash with buzzwords, complexity and new channels to consider adding to the mix. Developing and implementing a successful program can be overwhelming and fraught with risk. Thankfully, fundamental marketing truths have held up as marketers' options continue to increase. Perhaps the…

  10. Founded in '57 – DialAmerica's View of the Contact Center Industry 57 Years Later, & Where We're Headed

    2014 marks 57 years since DialAmerica got its start in the contact center industry in 1957. In this special edition Dialogue, we would like to pause for a moment to reflect on this unique milestone, where our company and industry have been, and where we are headed. When DialAmerica started, the…

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