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DialAmerica has varied experience over its more than 50 years in retail industry sales. We consistently provide a positive retail customer experience on behalf of our clients. With comprehensive knowledge of your service and products offerings, we also maximize marketing opportunities. Our talented teams convert interactions into sales, whether these interactions originate through search engine marketing or a direct mail response.

Our teams will be trained extensively in your brand culture. As a seamless part of your company, we will help solidify retail customer loyalty. For your consumer base, we can provide technical product assistance, literature fulfillment, and dealer/location assistance. These programs can be expanded for your business clients, to incorporate services such as representative referrals, online advisement, and appointment setting. Let us act as the frontline for your retail customer retention strategy, or streamline your catalog call center operations. We’ll skillfully handle every interaction – from inbound calls to online retail customer service. That’s the DialAmerica difference.

Retail Call Center Delivering Customer Care

Working within a multichannel retail call center, our sales agents also serve as small business consultants. They understand the needs of clients and their customers, and provide solutions that best meet those needs. In a consultative role, we implement a range of exclusive customer service solutions on behalf of specialized retailers. Our agents also drive high performance sales campaigns that offer innovative small business solutions to merchants and dealers. As we maximize retail lead generation, we make sure the B2B customer understands product features, pricing, and benefits.

Every day, DialAmerica shares technical support and product details. We place orders and provide warranty assistance. When answering inquiries for the public or professionals, we gather relevant information for an immediate response.

Our sector-tailored strategies have proven successful time and again in the retail arena and for these industries:

Financial Services
Government Solutions
Transportation & Logistics
Travel & Leisure

Contact us to put your company name into more homes and businesses.

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