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DialAmerica Publishing Solutions develops customized contact center programs for America’s leading publishers and content providers. With more than 50 years of experience in the publishing industry, DialAmerica provides an unrivaled degree of expertise in acquiring and retaining subscribers.

Publishing Services:

  • Consumer and trade magazine subscriptions and renewals
  • Technical, professional and academic journals
  • Newsletters
  • Directories and books
  • Lead generation
  • Billing services
  • Collection prompting
  • Market surveys
  • Data collection for opinion research
  • Product use and satisfaction studies
  • Newspapers
  • Pilot and test projects
  • Database cleansing, enhancement and development
  • Telephone number look-up for residential or business lists

Renewal Programs

DialAmerica Publishing Solutions’ telephone renewal effort delivers publishers maximum conversion rates on a cost effective basis. We consider our efforts part of your overall renewal series and tailor the call to be consistent with your renewal marketing strategy. Our goal is to continually look for opportunities to maximize your net revenue per copy. We evaluate the economic dynamics of each source and make recommendations based on our findings.

Agent Training

At our 21 contact centers located around the United States, we hire only the best people and provide them with ongoing, intensive telemarketing sales training. Agents working in the publishing industry also receive training in magazine circulation. We compensate them well and provide significant, results oriented incentives and motivation.

Boutique Attention, On-Demand Scale

DialAmerica partners with you in every phase of the working relationship. Consider us your teleservices consultancy and service provider. We listen, comprehend, recommend, collaborate and implement a custom solution to match the exact needs, budget and timeline of your campaign. We then scale to match your requirements and revenue opportunities, and measure key success metrics to prove our value.

Our Customized Business Model

DialAmerica takes a strategic, fully-customized approach to every client program. The key to our one-of-a-kind approach is ThinSourcing - delivering services virtually indistinguishable from the way your company would provide them. Our agents become an extension of your brand and everything it represents

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