Making the right connections
Loyalty can be gained on the first customer contact—that’s a fact we’ve proven time and again. Our agents undergo the industry’s most extensive training process, formulated on the ideals of customer engagement and relationship building.
Because managing that initial experience and locking down customers plays such a key role in your success, we back our agents up with the lowest agent-to-supervisor ratio in the business. We’re able to maintain quality control throughout your campaign.
Increasing existing customer value
Equally effective is our ability to help you increase revenue from existing clients.
This includes optimizing sales from:
We can work with your team to establish programs that can either complement or expand on your existing sales.
A leading plan for revenue
Our dedicated business development team is chosen for their maturity, confidence, skill and professionalism. Each brings almost a decade of business experience in marketing and sales.
We’ll work together and devise a plan that drives revenue in three critical stages of the customer buying journey:
- Pre-acquisition and pipeline acceleration
- Post-acquisition cross selling and upselling
- Customer retention
As a company, our foundation was built on call center sales, and in more than 50 years we’ve learned what drives winning strategies and can pass this onto you.
We’re a partner that’s wholly focused on your success. Our teams are immersed in every step of the process, including recruiting the right employee profiles, training extensively in the specifics of your customer needs, and managing the results to ensure quality and accountability.