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ThinSourcing – The Logical Business Model for Today’s Environment

As the U.S. economy tries to stabilize, economists continue to provide grim forecasts on the speed of the recovery. University of Maryland economist Carmen Reinhart, recently presented a paper on the economic recovery at the Annual Jackson Hole Economic Policy Symposium, where she forecasts high unemployment, low housing prices and very low growth through 2017. The reality is that businesses will need to change their operations in order to adapt and thrive in to the new economy.

Increasingly, specialized job functions are being outsourced to vendors who maintain a skill expertise, such as HR functions or call centers. Today’s global market has also given American companies greater access to find skilled international labor at lower costs. While this may seem appealing, many businesses have found that the U.S. consumer demands a better level of service and care, which ultimately may result in the outsourced functions returning in-house.

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ThinSourcing, an innovative business model, is a solution that many businesses have turned to as a way to solve the service level conflict. Clearly defined, ThinSourcing is an intimate business relationship in which a third party delivers a cost-effective service in a manner that is virtually indistinguishable from the way the company itself would provide it. Essentially, this model creates a thin line between the partner and the client, resulting in an efficient and economical business practice.

At DialAmerica, we implement ThinSourcing to manage our clients’ sales and customer service functions, including:

  • Customized solutions that precisely meet client needs
  • An advanced, secure, seamless technology platform
  • Sophisticated recruiting, training and retention programs
  • Comprehensive, timely and transparent reporting
  • Impeccable compliance processes

As companies look to lower costs, reduce capital investments, operate more efficiently, serve customers better and compete more aggressively, ThinSourcing represents a powerful solution – one that will likely be embraced by thousands of businesses in the future.

We hope you enjoyed this month's Dialogue.

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