 Did you receive my payment?
I sent a payment. Why did I receive another bill?
What should I do if I receive duplicate issues?
What should I do if I am missing an issue?
When will my subscription expire?
How long before I receive the first issue of my new subscription?
What can I do if I'm not happy with the magazine I ordered?
How do I send a gift subscription?
Can I pay by credit card?
What is my account number?
Where can I find information on DialAmerica?
Where can I find more information on your Sponsor Magazine program?
What are the customer service hours?
Did you receive my payment?
If you mailed your payment to us, please allow 7 days for the payment to be
credited to your account. You can verify receipt of payment by calling customer service at
800-984-8959 or using the billing inquiry form.
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I sent a payment. Why did I receive another
bill?
Duplicate bills...Ignore the new bill if you paid within the past 4 weeks. If
it has been longer than 4 weeks, please send us a copy of the front and back of your
cancelled check. If you paid by money order, please put a tracer on it. If you still need
assistance, you can call customer service at 800-984-8959 or use the billing inquiry form.
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What should I do if I receive duplicate issues?
If you receive more than one copy of the magazine for the same month, please send
us the address label from each issue. We will contact the publisher. (total of two)
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What should I do if I am missing an issue?
If you are missing a magazine issue, use the missing an issue inquiry form. Please give us the following
information:
•Month of missing issue
•Your name and account number
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When will my subscription expire?
The expiration date of your subscription appears in the right-hand corner
of your address label.
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How long before I receive the first issue of my new
subscription?
Weekly magazines are mailed approximately 30 days from the order date. Monthly
magazines (and those published less frequently) are mailed approximately 60 days from the
order date. Once service begins, each issue will arrive on schedule.
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What can I do if I'm not happy with the magazine
I ordered?
Your satisfaction is our primary goal. Please contact us using the general
inquiry form. Let us know why you are
not satisfied so that we can work with you to resolve a problem or find another magazine to
your liking.
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How do I send a gift
subscription?
You can send a gift
subscription directly from the magazine
center. At the end of the ordering process, just fill in the
recipient's information, and we will take care of the rest.
Click
here to select your gift subscription.
You can also call our customer service hot line at 800-984-8959. Let us know the name
and address of the recipient, as well as your information for billing purposes.
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Can I pay by credit card?
There are a couple of ways to do so.
You can use our secure
payment form or contact a customer service representative at 800-984-8959
and have your
account number and credit card information ready.
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What is my account number?
The DialAmerica account number appears on the top left-hand side of our invoice.
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Where can I find information on DialAmerica?
The DialAmerica corporate web site has information about our organization. Check
the "About Us" page for general
information.
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Where can I find more information on your
Sponsor Magazine program?
You can browse the "Cause-Related
Services" area for information on our Sponsor Magazine program.
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What are the customer service hours?
The customer service center is open:
Monday -Friday: 8am -11pm
Saturday: 10am-6pm
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