SERVICE OVERVIEW

We create “Customers for Life”

At DialAmerica, we know that happy customers are loyal customers. They upgrade their products or services, spread the good word, and help keep the perception of our clients and their brands high. That’s why we do everything we can to make each customer interaction a positive experience. How? For one, we strive for a zero complaint environment at all times. And we’re proud of our record of success.

We don’t stop there. Our philosophy is to have customers hang up the phone happier than they were when they picked it up. Each and every time. Through unfailing courtesy and exemplary product knowledge, our people have achieved a success rate that’s tops in the industry. In more than 50 years in teleservices, and some 2.5 million interactions per day, we consistently make a positive impression.

We make the human connection

When it comes to customer service, we know that just filling seats won’t do the trick. Our reps are trained to make a human connection with each phone or online interaction. To provide efficient solutions, and to produce satisfied – and loyal – customers. Service is personal, and requires personal attention. That’s why we keep things small and targeted. Our Rep-to-Supervisor ratio of 10:1 is the lowest in the industry.  More than 50 years of experience has proven quality, not quantity, is what makes a customer service program most effective.

Our training is the best in the industry

The DialAmerica Training Program sets the industry standard. That’s why many Fortune 500 companies come to us to develop their telesolution programs. Our reps are trained in telephone etiquette, including conversational skills, active listening, showing respect for the customer, developing rapport, and dealing with irate customers. The result? The highest first call resolution rate from a customer service team committed to your success.

Regardless of the industry, and whether we’re representing you in the B2C or B2B market, our reps can speak your customers’ language, intelligently and respectfully. From appointment scheduling to broadcast messaging to bilingual support to web chat, our people become an extension of your brand, and all it represents.