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Infrastructure that Works Around the Clock to Support your Programs
24x7x365. DialAmerica operates 650 inbound positions from our two primary
facilities and hundreds more from our blended call centers across the US.
Whether in Athens, GA, or N. Charleston, SC, we support shared, semi-dedicated or
dedicated services. Backed by the best technology has to offer, our
agents are there to listen to your customers, help them understand your
products or services and help you attain your bottom-line objectives.
Our technical staff is a dynamic, results-oriented group that seeks to
solve client challenges with innovative, efficient and timely solutions.
Inbound & Interactive Technology
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650 dedicated inbound teleservices seats at two call centers (Athens, GA and N. Charleston, SC) |
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Hundreds of additional seats available at our blended inbound/outbound centers |
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576 Periphonics Interactive Voice Response ports |
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30 Brightware e-mail response management positions |
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Rockwell Spectrum ACD |
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Witness monitoring and recording system |
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IEX workforce management system |
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CTI integration |
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HTML scripting with on-screen edits |
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Credit card authorization |
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Intel Pentium-based agent workstations (Internet capable) |
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