ThinSourcing: A New Way for Businesses to Operate

As businesses search for more efficient, effective ways to operate in a difficult economy, DialAmerica introduces a new form of outsourcing called ‘ThinSourcing' - an approach that creates an intimate business relationship in which an outside vendor functions as an indistinguishable part of a company's operations.

DialAmerica's Arthur Conway explains this powerful solution and discusses why companies looking to compete more aggressively should look to vendors who practice ThinSourcing...more

Scoring Sales Success with Database Modeling

Effective database modeling is built on the premise that all names are not the same – that better performing ones can be reliably predicted through careful list analysis, modeling and prioritization. DialAmerica offers important insight on how to skillfully apply effective database modeling to increase productivity and foster impressive solutions...more

Creating Cost Effective Customer Care

Designing and delivering a customer care program is a balancing act. It can be difficult to juggle the hours of operation and the speed with which calls will be answered in addition to the cost of people and technology to deliver the desired customer service experience. Getting these variables into alignment...more

Arthur W. Conway
President
Chief Executive Officer

As businesses search for more efficient, effective ways to operate in a difficult economy, a new form of outsourcing is emerging. At DialAmerica, we have named this approach ThinSourcing and defined it as an intimate business relationship in which an outside vendor functions as an indistinguishable part of a client company's operations. With ThinSourcing, there is, in effect, a very thin line between the vendor and the client.

In this issue of Currents, we explore ThinSourcing in greater detail, explaining its fundamentals and noting how progressive companies – including DialAmerica – are employing it today. A fuller explanation of ThinSourcing is provided in a new white paper we have prepared, which is available...more